The correct answer for each question is indicated by a . |
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1 | CORRECT | | Which level of management relies on OASs? |
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| A) | Lower managers |
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| B) | Middle managers |
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| C) | Top managers |
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| D) | All of the above |
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| E) | None of the above |
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| Feedback: Correct: D) All of the above. All levels of an organization, including non-management personnel, utilize OAS systems.
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2 | CORRECT | | Which level of manager is best served by an MIS? |
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| A) | Lower managers |
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| B) | Middle managers |
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| C) | Top managers |
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| D) | All of the above |
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| E) | None of the above |
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| Feedback: Correct: B) Middle managers. An MIS is intended principally to assist middle managers with tactical decision-making. |
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3 | CORRECT | | Which type of information system relies on models? |
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| A) | DSS |
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| B) | ESS |
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| C) | MIS |
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| D) | TPS |
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| E) | None of the above |
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| Feedback: Correct: A) DSS. A model is a mathematical representation of a real system. |
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4 | CORRECT | | Which type of information system supports strategic decision-making? |
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| A) | DSS |
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| B) | ESS |
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| C) | MIS |
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| D) | TPS |
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| E) | None of the above |
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| Feedback: Correct: B) ESS. An ESS is an easy-to-use DSS made especially for top managers, specifically for assisting strategic decision-making. |
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5 | CORRECT | | Which is the third phase of the SDLC? |
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| A) | Systems analysis |
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| B) | Systems design |
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| C) | Systems development |
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| D) | Systems implementation |
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| E) | Systems maintenance |
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| Feedback: Correct: B) Systems design. The objective of this phase is to do a preliminary design and then a detail design, and write a report. |
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6 | CORRECT | | Which phase of the SDLC utilizes prototyping? |
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| A) | Systems analysis |
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| B) | Systems design |
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| C) | Systems development |
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| D) | Systems implementation |
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| E) | Systems maintenance |
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| Feedback: Correct: B) Systems design. Prototyping refers to building a working model of system components so that they can be quickly tested and evaluated. |
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7 | CORRECT | | Which phase of the SDLC involves acquiring any new hardware that might be required? |
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| A) | Systems analysis |
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| B) | Systems design |
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| C) | Systems development |
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| D) | Systems implementation |
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| E) | Systems maintenance |
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| Feedback: Correct: C) Systems development. In addition to acquiring hardware, new software must be developed or acquired, and the system must be tested. |
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8 | CORRECT | | Which phase of the SDLC involves converting to the new system? |
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| A) | Systems analysis |
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| B) | Systems design |
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| C) | Systems development |
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| D) | Systems implementation |
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| E) | Systems maintenance |
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| Feedback: Correct: D) Systems implementation. In addition, the final documentation is compiled and the users are trained during this phase. |
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9 | CORRECT | | Which phase of the SDLC involves testing the new system? |
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| A) | Systems analysis |
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| B) | Systems design |
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| C) | Systems development |
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| D) | Systems implementation |
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| E) | Systems maintenance |
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| Feedback: Correct: C) Systems development. This occurs after the new hardware has been acquired, and the new software has been either acquired or developed. |
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10 | CORRECT | | Which method of conversion to a new system is the highest risk and the lowest cost (assuming all goes well)? |
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| A) | Direct |
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| B) | Parallel |
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| C) | Phased |
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| D) | Pilot |
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| E) | None of the above |
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| Feedback: Correct: A) Direct. It costs virtually nothing unless something goes wrong, which is frequently the case. |
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